PhotoSolve Privacy Policy

Please carefully read this Privacy Policy (the "Policy"), which explains the categories of personal information that PhotoSolve. ("we" "us" or "our") collects when you (the "User" or "You"), as the user of our PhotoSolve through its mobile application (the "Application"), how that information is used, with whom it may be shared, and your privacy choices.

1. Data Collection and Processing by PhotoSolve

When the User uses our application or service, PhotoSolve may collect and use personal data as follows:

Personal data collected

PhotoSolve collects the following categories of personal data, which may be collected from you, through the collection forms in the ordering process or other processes.

Information you provide to us.
We may ask that you provide certain information to us when you order the Application or contact us through the Application for information or support. This information may include your email address, account name, or other personal identifier, order information, purchase-token, the products you purchase, date and amount of the order, expires date, currency code, country code;
Information we automatically collect when you visit our Website.
This information may include your IP address (or other unique device identifier, including one that we may assign); certain details about your browser, operating system, and hardware; your location, if available; the URL that referred you to our Website; your activities on our Website, including your preferences; and other logging information, such as the date and time of your visit. We also use web server logs to collect and store information about Service usage. If applicable, when you visit our Website from a mobile device, like a smartphone, we may also collect additional information from your device, including your location, device identifier, and information about your mobile network.
Information we get from your use of our products.
We collect information about the products that you use and how you use them and your local device information, including but not limited to your device information (e.g. phone model and brand), operating system (system version, ID, and language), IP address, operating, log information (access time, usage time, click operation, crash reports).
Third-party tracking technologies.
Third parties may use tracking technologies in connection with our Service, which may include the collection of information about your online activities over time and across third party websites. This Policy does not apply to these third party technologies because we may not control them and we are not responsible for them. Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit. Currently, we do not monitor or take any action with respect to Do Not Track technology.

2. Purpose and legal basis of the processing

PhotoSolve uses the information we collect about you for the following purposes:

Identification and authentication: We use your data to verify you when you access your account (if available) for the Services.
Operating our services: We use your data to provide our services, process and fulfill orders, provide customer support, and to otherwise comply with our contractual obligations to you. We (and/or our third party vendors) use your financial information to process purchases made by you.
Communicating with you: We use your data when we communicate with you (e.g., when we respond to a customer support or other inquiry).
Improving our services: We use your data to understand how our services are being used and how we can improve them. In general, we analyze aggregated data, rather than specific user data. We may, however, need to analyze a specific case to address a specific problem (e.g., a bug that affects only a few accounts).
Marketing and advertising: We use your data to show you ads on third party sites and to send you offers. We may also use your data to deliver third party advertisements to you. This may include "targeted ads" based upon your activities.
Exercising our rights: Where reasonably necessary, we use your data to exercise our legal rights and prevent abuse of our service. For example, we may use your data to detect and prevent fraud, spam, or content that violates our Terms of Service.
Legal compliance: We use your data where we are legally required to do so. For example, we may need to gather your data to respond to a subpoena or court order.
Protecting your information: Where appropriate, we may anonymize, backup, and delete certain data.

We may use algorithms and other automated means to implement any of the above.

To the extent that you are a resident of a European Union country or the United Kingdom, or the EU General Data Protection Regulation (GDPR) or the United Kingdom General Data Protection Regulation (UK GDPR) otherwise applies, whenever we process your data for one of the above purposes, we have determined that one or more of the following lawful bases apply:

Compliance with a legal obligation;
Performance of a contract;
Legitimate commercial interest;

In the event that one of the above lawful bases do not apply, we will not process your personal information for that purpose without receiving your voluntary consent to do so.

3. Sharing of Personal Information with Third Parties

We may share your personal information with companies that help us to run our business by processing personal information on behalf of us for the purposes identified above. Such companies include providers of payment processing services, server services providers, data analysis services providers, fraud monitoring and prevention providers, email delivery service providers, social media, and other marketing platforms and service providers. We use reasonable efforts to vet vendors for their privacy and data security practices. We require that such vendors agree to protect the data we share with them in accordance with this Policy. At the same time, we will clarify the privacy policy terms of this vendors with you.

Specifically, PhotoSolve may use third party tracking tools (such as Google Firebase Analytics) to track the information on how users use the products and websites, such information will be stored in third party servers. Such third party track tools may send the data analysis report to PhotoSolve for PhotoSolve's above mentioned purpose. These third party tracking tools include but are not limited to the following;

Our partner firebase SDK will collect the following information from you: IP address, Users' names, Email addresses, iOS UDIDs, Secure Android IDs, Passwords, Phone numbers, User agents, Instance IDs, Crash traces, Breakpad minidump formatted data (NDK crashes only), Device specs (iOS), The above information will be used to uniquely identify the user to provide statistics and data analysis services.

PhotoSolve may store the collected information on the servers leased from providers of third-party server service.

In addition, PhotoSolve may disclose the User's data to third parties for the following reasons:

if PhotoSolve is under a duty to disclose or share such personal data to comply with any legal obligation, or to protect the rights, property or safety of its business, its customers or others.
in response to official requests (e.g., court orders, subpoenas, search warrants, national security requests, etc.) ("Requests") that we receive from government authorities or parties to legal proceedings. We handle user's location Requests under user's location law. If the Request originates from a foreign jurisdiction, we will typically disclose information where we in good faith believe that disclosure is permitted by both jurisdictions. In all cases, we may raise or waive any legal objection or right available to us, in our sole discretion.
where we reasonably believe that someone's life is at risk. For example, if we become aware of a person threatening to commit suicide, we may share that person's data with appropriate entities that may have the ability to help.
in situations involving legal claims against us or one of our users. If you challenge such a notice, we may share your response with the complainant.
with potential transaction partners, advisors, and others in the event our company is, in whole or part, acquired by a third party. In such a case, we will use reasonable efforts to require the acquiring entity to comply with this Privacy Policy.

4. Transfer of personal data

Your personal information may be stored on servers located in, and may be accessed by PhotoSolve's employees and contractors located in one or more countries outside of the country in which you reside. And by using an Application, the Services or the Site you consent to the transfer of your Info

5. Cookie Policy

PhotoSolve utilizes cookies and related technologies on its website to deliver a fast, secure, and personalized experience tailored to your needs. These cookies also help us gain insights into the usage of various features, enabling us to enhance PhotoSolve for all users.

By accessing and using our website, you agree to the use of cookies and related technologies as described in our Cookie Policy. These technologies help us provide a fast, secure, and personalized experience tailored to your preferences. They also enable us to gather insights on how our features are being used, allowing us to enhance PhotoSolve for all users. If you do not agree with the use of cookies, you can disable or block them through your browser settings using the methods outlined in the "How to control cookies" section below.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. These files allow the website to remember your actions and preferences for a certain period of time, so you don't have to re-enter them each time you visit different pages or return to the site.

Cookies set by PhotoSolve

Like many other websites, PhotoSolve utilizes cookies in various ways to deliver, test, and enhance their platform. All the cookies used by PhotoSolve are transmitted safely.

Safety

In order to safeguard your PhotoSolve account and prevent unauthorized access or actions without your knowledge or consent, we utilize cookies as a protective measure. These cookies store data that is sent from your browser to https://photosolve.io/, ensuring that the transmitted information corresponds to your account. These cookies are session cookies and will expire once you close your browser.

Verification

When you log in to your https://photosolve.io/ account, we will set a unique encrypted authentication cookie that enables you to stay logged in automatically during subsequent visits to https://photosolve.io/. These cookies are session cookies and will expire once you close your browser.

If you prefer to disable authentication cookies, you can follow the instructions outlined in the "How to Control Cookies" section. However, please note that doing so will prevent you from logging into PhotoSolve.

How to control cookies

You can visit aboutcookies.org for detailed guidance on managing and deleting cookies. These resources provide information on how to delete existing cookies from your computer and configure your browser to prevent their future generation.

Please be aware that deleting cookies or preventing their generation may impact certain functionalities on the PhotoSolve website. This includes the ability to log in to your PhotoSolve account. Additionally, other features on the site may not work correctly.

6. Contact Us

Please contact us at [email protected] if you need to change or correct your Personal Information, or if you have any questions or concerns not already addressed in this Privacy Policy.